C11VPN

Privacy By Design

Introduction

We are committed to safeguarding the privacy of our website visitors and service users. In this policy, “we”, “us” and “our” refer to C11VPN.

What We Collect

When you sign up with C11VPN, we only ask for the following information:

• Name
• Email address
• Password
• Payment method

This information is collected and stored to provide and improve our services to you (“stored data”). No other information is collected or stored at signup.

Additionally, we also collect the following information for customer support and customer service reasons during service usage:

• Day of connection – We do NOT track or store the time you connected to our services
• VPN server location – We do NOT track or store which server you connected to at this location or the IP assigned to these servers
• ISP/City – We do NOT track or store your personal IP or exact location
• Connection length – We do NOT track or store the specific times you connected to our server
• Total bandwidth use and consumption – We do NOT track or store bandwidth for every single session

For app and service improvements we collect the following information:

• Software analytics and statistics
• Data from emails, live chats, and feedback forms

None of the data listed above can be used to identify or track users.

‘However, we do NOT store any logs that can identify or help in monitoring your activity. We do this to ensure C11VPN has no information to share even if we are forced to. None of the following records are stored by PureVPN’

We Don’t Keep Track

We do NOT store any logs that can identify or help in monitoring your activity. We do this to ensure PureVPN has no information to share even if we are forced to. None of the following records are stored by C11VPN

• Browsing activity
• Identifiable connection logs
• Records of IPs assigned
• A customer’s original IP
• Connection timestamps
• Browsing history
• Sites visited
• Outgoing traffic
• Content or data accessed
• DNS queries generated by the user

Use of Stored Data

The information we collected enables us to provide our services to you. We process the information for the following:

• To provide, operate, and maintain our services
• To improve, personalize and expand our services
• To analyze and improve user experience
• To communicate with you, either directly or through one of our partners. We communicate with our users for user service, providing updates and other information related to the services, and for marketing and promotional purposes
• To process your transactions
• To improve our contract management
• To enforce our Terms of Service or other legal rights

Payment Information

As with all online businesses, C11VPN also uses third-party payment processors. All payment data rests with the respective processor. However, some do require us to process the payment. And in such cases we process all payments realtime and pass it on to the processor and chargeback service without storing any data.

However, some do require us to process the payment. And in such cases we process all payments realtime and pass it on to the processor and chargeback service without storing any data.

Please review the privacy policy of your preferred payment processor for a better understanding of the information they collect, store and use. Because privacy and anonymity are at the heart of what we do.

Amendments

C11VPN holds the sole right to revise and modify its Privacy Policy whenever deemed necessary to do so. Whenever a revision is made, the updated revision date will be displayed at the top of this page.

C11VPN encourages all users to frequently check this page for any changes to the policy.

Users acknowledge and agree that it is their responsibility to review this Privacy Policy periodically and be aware of any changes. Hence, by using our products, the users confirm that they accept and agree to the C11VPN Privacy Policy and all changes made to it.